COVID-19 Transportation

How to Use and Frequently Asked Questions:

Free transportation and assistance is now available to individuals in Winnebago, Outagamie, and Calumet counties who need transportation or help navigating transportation options to their COVID-19 vaccination appointments. Free transportation options include:

Public transit rides through GO Transit (Oshkosh) and Valley Transit (Appleton, Buchanan, Grand Chute, Kaukauna, Kimberly, Little Chute, City of Menasha, Fox Crossing, and Neenah) fixed route bus services to and from COVID-19 vaccine appointments.

    • When boarding, tell the bus driver that you are going to your COVID-19 vaccination appointment. 
    • You may need to ride more than one route to reach your destination; make sure to request a FREE transfer from your bus driver when boarding the first bus.
    • Rides are FREE for individuals who are able to access public transit AND are traveling to a vaccine appointment.
    • Go to GO Transit or Valley Transit’s Trip Planners on their websites to enter your address and your destination. Find the bus stop and route that will get you closest to your starting location and vaccination location and appointment time. 
    • You will not need to show an ID or proof of your vaccination appointment. 
    • GO Transit and Valley Transit drivers will not be able to alter their fixed routes to pick you up at your home and drop you off directly at your vaccination location.
    • Masks are required on GO Transit and Valley Transit buses.

 

Paratransit rides through Valley Transit II (Valley Transit), City Cab and Running Inc (GO Transit)

    • For certified paratransit riders who are unable to use the fixed route bus system.
    • Rides are FREE for individuals who are eligible and registered for paratransit AND are traveling to a vaccine appointment
    • Registered paratransit riders must call a day in advance to make a trip reservation and indicate that they are going to get their COVID-19 vaccine. Staff will make a note in their records to alert the driver that the rider does not need to pay a fare for their trip.
    • Masks are required on paratransit rides.

 

BadgerCare Plus and Wisconsin Medicaid members who are eligible for non-emergency medical transportation (NEMT) services

  • Once you have a COVID-19 vaccine appointment, schedule a ride by calling MTM, Inc. at 866-907-1493 (TTY 711). When scheduling your ride, you will be asked to provide your ForwardHealth ID number (from your ForwardHealth ID card) and the address of the vaccination site.
    • This includes rides scheduled the same day as the appointment.

 

If you're unable to use transit or paratransit, free transportation rides are available by cab, Uber, and Lyft for eligible individuals by calling Make the Ride Happen at 920-225-1719 Monday - Friday from 8:30am - 4:30pm to schedule a ride.

    • Rides are FREE for individuals who have scheduled their transportation through Make the Ride Happen AND are traveling to a vaccine appointment.
    • Your cab/Uber/Lyft driver will not wait for you while you are at your vaccine appointment. You will need to coordinate a pick-up time with Make the Ride Happen when you call.

Frequently Asked Questions:

Who is eligible for free transportation to their vaccine appointment?

  • People who live in Winnebago, Outagamie, and Calumet counties and have COVID-19 vaccination appointments within any of these three counties.
  • If you need assistance while riding or at your vaccination appointment, another person can come with you and would also qualify for a free ride. Mention that you will have an additional person with you when you call Make the Ride Happen at 920-225-1719.
  • If you do not have child care and need to bring children to your vaccination appointment with you, they can also qualify for a free ride. Please make sure to mention that you will have children with you when calling Make the Ride Happen at 920-225-1719.

 

What is considered a vaccination appointment?

  • Travel to and from COVID-19 vaccination appointments at any site providing COVID-19 vaccinations in Winnebago, Outagamie, and Calumet counties, including clinics, hospitals, pharmacies, and public vaccination sites like Sunnyview Expo Center and Fox Cities Exhibition Center.
  • If your vaccine requires a second dose, free public transit rides through GO Transit and Valley Transit are available to help get you to your appointment, or call Make the Ride Happen at 920-225-1719 to schedule other free transportation options for your second dose appointment. Transportation for second doses will not automatically be scheduled when you call for transportation for your first dose.
  • Make the Ride Happen will not be able to assist individuals with scheduling their COVID-19 vaccination appointments. Make the Ride Happen is only able to help with transportation options to your appointment.. For information on how to schedule a COVID-19 vaccine appointment, follow your local health department online and social media for the latest updates.

 

What information will I need to provide?

When calling Make the Ride Happen at 920-225-1719, be prepared with the following information:

    • Pickup address
    • Vaccine appointment address
    • Requested appointment and return times
    • If you will be traveling with another person or utilizing any mobility aids

If you’re calling MTM at 866-907-1493 (TTY 711) to schedule a ride, be prepared with the following information:

    • Your ForwardHealth ID (found on your ForwardHealth card)
    • The address of where you will get your vaccine

You will not need to show proof of your COVID-19 vaccination appointment in order to ride any of the free transportation options

 

How long will this free transportation be available?

  • March 1 through December 31, 2021

 

For questions, scheduling, and to learn about free transportation options call Make the Ride Happen at 920-225-1719 Monday - Friday from 8:30am - 4:30pm.